TX3 Funding Forex provides a clear and fair refund policy. The table below outlines when refunds are available:
Scenario | Refund Eligible? | Details |
Account purchased and no trades placed within 14 days | Yes | Refunds are issued if no trades have been executed and the request is made within 14 days. |
Account where a trade has been placed | No | Once a trade is executed, the account becomes active and is no longer eligible for a refund. |
Account disabled due to inactivity | No | Accounts with no trades for 30 consecutive days are disabled, deemed as a failed challenge, and not eligible for a refund. |
Inactivity Policy
Accounts with no trading activity for 30 consecutive days are automatically disabled.
This applies even if no trades were ever placed.
Once an account is disabled due to inactivity, the challenge is considered failed.
No refunds are issued once an account is disabled for inactivity.
Requesting a Refund
If you believe your account qualifies for a refund under these guidelines, please contact our support team and provide:
Your order number
The email address used during purchase
Our team will review your request and provide a response as quickly as possible.